If you have received samples and you have an issue with them e.g., missing are samples, damaged or you have an issue with samples volumes you can complete a request form for additional material: Additional Material Request Form.

If you need more material because the specific method your laboratory uses for testing requires more material than is provided you can order more material using the Additional Material Request Form

Please provide information to help us deal with your request. If a reason is not supplied, this will delay us sending any more samples material. We may not always be able to send more samples depending on how much material we have spare or due to deadlines on results submissions. 

We may charge for additional or extra material including on sponsored schemes. This information is on the request form. 

If you have not received your samples you can track and trace this using the information sent to the Primary Contact or contact us.