If you feel there is an issue with the samples you received please see the different scenarios below:


  • If you have received the wrong samples, samples are damaged or missing or you have any other issue with the parcel or samples received, please contact us.
  • If you need more material because of negligence by the laboratory  in handling the samples or because of a specific method the laboratory uses to test the samples  you can order Repeat Samples by clicking on this link. .  The lab will then be charged for additional samples. For more information about Repeat samples please read this article