If you feel there is an issue with the samples you received please see the different scenarios below:
- If you have received the wrong samples, samples are damaged or missing or you have any other issue with the parcel or samples received, please contact us.
- If you need more material because of negligence by the laboratory in handling the samples or because of a specific method the laboratory uses to test the samples you can order Repeat Samples by clicking on this link. . The lab will then be charged for additional samples. For more information about Repeat samples please read this article