Closing Your EMQN Account

If you wish to close your EMQN account, you can do so by following these steps:

  1. Log in to your account.
  2. Select User Settings.
  3. Click Account.
  4. Select Close Account.

Alternatively, you can contact us and quote your Lab ID number.


Primary Account Holders

If you are the Primary Contact for your organisation, you can still close your account. However, we strongly recommend transferring the Primary Contact role to another user before doing so.

To transfer the Primary Contact role:

  1. Log in to your account.
  2. Navigate to Manage Users.
  3. Identify the current Primary Contact (the Primary Contact will not have a green icon next to their name).
  4. Click the green icon next to the user you wish to assign as the new Primary Contact.
  5. Follow the on-screen instructions to confirm the transfer.

If you choose to end your relationship with the account during this process, you will be logged out immediately and will no longer be able to access the account.


Outstanding Invoices

Accounts with outstanding invoices cannot be closed until all outstanding balances have been paid.


Download Important Documents


Before requesting account closure, please ensure you have downloaded any:

  • Certificates
  • Individual Laboratory Reports

Once your account has been closed, you will no longer be able to access these documents.


Reopening a Closed Account

If your account has been closed and you later require access again, please contact us and we will be able to reactivate your account.