EMQN

Opening an account - How to apply, Distributors and Agents 2

• Opening an Account - How to apply, Distributors and Agents
• Setting Up Two-Factor Authentication (2FA)

Making changes to your account - Managing users, Updating information 1

• Making changes to your account, Managing Users/Permissions and Updating Information

Closing your account 1

• Closing/reopening your user account and updating the Primary Contact

Scheme Information, Purchasing, Registering and De-Registering and Shipping 6

• Viewing and Purchasing Schemes
• What schemes do you offer?
• How to Complete an Open Order on your EMQN Account
• Replacement Samples and Extra Materials
• What do I do if I think I am going to miss the results submission deadline?

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Sponsored Schemes and Pilot Schemes 2

• Pilot EQA Schemes
• Sponsored EQA Schemes

What will I receive and when, Key Dates, Scheme Instructions, Confidentiality and Deadlines 3

• Key Dates and Deadlines
• How do I access the Scheme Instructions?
• Is my participation and performance in EMQN EQA schemes confidential?

Performance Criteria, Marking and Assessment, Appeals, Certificates, Poor Performance 7

• Submitting EQA Scheme Results
• Poor Performance
• What is the EMQN policy on variant nomenclature?
• The Individual Laboratory Report (ILR)
• Appeals

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New EQA schemes and proposals 1

• New EQA Scheme Proposals

Shipping and Delivery - Dates/Taxes and Fees 1

• Shipping, Classification, Delivery Charges, Taxes, Duty and Licences

How do I pay for schemes? Payment Terms and Evolving Economies Discounts 7

• Are discounts available for laboratories in emerging and developing economies?
• What are EMQN's payment terms?
• How can I pay my invoice?
• Do I need a Purchase Order (PO) number to register for an EMQN scheme?
• When will I receive my invoice?

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Sponsored Schemes 1

• Sponsored Schemes

Is EMQN accredited? To what standard? Who accredits EMQN? EMQN's Accreditation Certificate 2

• Is EMQN accredited?
• Privacy and Data Protection

Does EMQN have it's own Quality Management System? 1

• EMQN Quality Management System

Complaints and Compliments 1

• Complaints and Compliments

What is EQA and what services does EMQN provide? 2

• EMQN Schemes and Services
• Does EMQN provide educational resources and training?

How do I contact EMQN? 1

• Contact and Company Information

Who are EMQN and where are EMQN based? 1

• EMQN Location and The Team

EMQN Partners and Collaborators 1

• Partners and Collaborations

What is a Community Interest Company (CIC)? 1

• EMQN - A Community Interest Company

EMQN Governance (EMQN Board and Scientific and Strategic Advisory Board) 1

• EMQN Structure and Governance