Most complaints received by EMQN consist of minor misunderstandings or problems with specimens. These can usually be resolved over the telephone with EMQN office staff. If a complaint is received it will be logged along with the action taken. Our office staff will attempt to address the complaint as soon as possible by letter, or email.
If the participant is not satisfied with the response by EMQN office staff then the matter will be brought to the Scientific and Strategic Advisory Board (SSAB) at their next meeting. A response will be made in light of the advice given by the SSAB.
Participants who feel that their cause for complaint requires a more formal response are invited to contact, in writing, the Chairman of the EMQN Board here.
If you have any positive feedback about or scheme or an interaction with EMQN and its staff, please let us know by emailing firstname.lastname@example.org.