If you receive a payment reminder or demand for payment, it usually indicates that there is an outstanding balance on your account.
There are several common reasons why this can occur:
- Your finance department may have paid the incorrect amount or paid in the wrong currency.
- A Purchase Order (PO) may have been raised for your initial order, but additional purchases were made later (for example, repeat samples), meaning the PO no longer covered the full invoice amount.
- Your finance department may have paid only the amount stated on the original PO rather than the final invoiced amount.
- Bank charges, transaction fees, or exchange rate differences may have reduced the amount received by EMQN, resulting in a remaining balance.
If you have received a payment reminder and believe your invoice has already been paid, please contact us. Our Finance team will investigate the outstanding balance and explain the reason for any amount still due.